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Feel free to contact us whenever you want, to answer any additional questions you could have.

CUSTOMER SUPPORT - FAQ

Thanks to MacaActive, lots of men and women have won the fight against hormonal imbalance and all the health disorders related to it! Daily, more and more clients tell us about their gratitude!. Below, read about any questions you may have.

ABOUT BILLING

Which credit cards do you accept?
Are there other ways of ordering besides from credit cards?
What will be the charge name on my credit card statement?

ABOUT SHIPPING

Do you ship orders outside of the United States?
Do you ship to military address or P.O. Boxes?
How long will it take for my order to arrive?
Where are the order dispatched from?

ORDER STATUS AND TRACKING

I never got the confirmation e-mail.
Can I track my order?
My USPS tracking number is wrong. What can I do now?
My order never arrived. What should I do?
I received my order, but there has been a mistake in the quantity of bottles. What happens now?

RETURNS

What type of returning policy do you have?

CHECKOUT PROBLEMS AND COOKIES

My shopping cart appears empty even though I added items to it. What is wrong?
What are cookies?
How do I enable cookies in my browser? If you are using Microsoft IE 6
If you are using Microsoft Internet Explorer 5
If you are using Netscape
If you are using AOL

BUYER'S GUIDE

How do I cancel my order?

PRIVACY AND SECURITY

Is this a secure site?
Do you sell or trade my personal information?
Will I receive junk e-mail if I give you my e-mail address?

GENERAL INFORMATION

What is your Company Information?

ABOUT BILLING

Which credit cards do you accept?
We accept Visa and MasterCard credit and debit cards, as well as American Express and Discover cards.

Are there other ways of ordering besides from credit cards?
We accept checks and money orders. These have to be denominated in U.S. Dollars, drawn on a U.S. bank and with a printed nine-digit bank routing number.

What will be the charge name on my credit card statement?
KOECH CORP.

ABOUT SHIPPING

Do you ship orders outside of the United States?
Yes we ship to over 60 countries worldwide. Full list of countries we ship to will appear when you check out along with all the shipping options and costs.

Do you ship to military address or P.O. Boxes?
Yes. We work with USPS (United States Postal Service) which accepts those shipping options.

How long will it take for my order to arrive?
.S. shipments take from 3 to 5 business days, while international shipments take around 4 to 7 business days to arrive.

Where are the order dispatched from?
Orders will be dispatched from our offices in Orlando Florida, by USPS First Class. Delivery will take from 4 to 7 days for domestic orders and from 5 to 10 days for international orders.

ORDER STATUS AND TRACKING

I never got the confirmation e-mail.
We do send both order confirmation and shipment confirmation e-mails automatically to the e-mail address you provided. Occasionally these e-mails get mistaken for junk mail by e-mail filters and firewalls (because these e-mails are generated by a computer). Check your junk e-mail folder and set your e-mail filters to allow e-mails from MacaActive.com.

Can I track my order?
Yes. You can follow the instructions provided to you in the shipping confirmation e-mail. If you are still having trouble e-mail us with your order number, and we will be more than happy to track your order.

My USPS tracking number is wrong. What can I don now?
Tracking information may not be available immediately. If your tracking information is not working for the next 24 hours after you received it, e-mail us with your order number so that we can help you track your order.

My order never arrived. What should I do?
The length of the transit time depends on whether it is a national or international shipment. Here are approximate transit times for both shipping methods. You shouldn't consider your order lost unless at least double the amount of time has passed from the shipping date. Note that international orders may get delayed due to customs inspections.

Within United States:
USPS Priority Mail 3-4 Business Days

International:
USPS Global Priority Mail 6-10 Business Days.

I received my order, but there has been a mistake in the quantity of bottles. What happens now?
E-mail us with your order number. We will investigate your claim and if any errors have occurred we will immediately send the extra bottles free of charge.

RETURNS

What type of returning policy do you have?
A total refund will be made to customers credit card account upon receipt of unused MacaActive bottles. Concerning to the used bottles, only one will be considered for complete refund when returned.

CHECKOUT PROBLEMS AND COOKIES

My shopping cart appears empty even though I added items to it. What is wrong?
This may be because the cookies option is not enabled in your browser settings. To fix this problem you will need to turn cookies option on. See detailed instructions on this below.

What are cookies?
Cookies are tiny text files that Web sites set in your PC to help your browsers remember precise information.

How do I enable cookies in my browser? If you are using Microsoft IE 6
    Click on Tools on the menu bar
    Click on Internet Options
    Click on the Privacy tab
    Set slide bar to Medium or Click Default button
    Click OK to Exit

If you are using Microsoft Internet Explorer 5
    Go To Internet Options. This is under either View or Tools depending on version.
    Click Security Tab
    Click Custom Level
    Scroll Down to Cookies
    Allow cookies that are stored on your computer should be checked as enabled. If it is not,
    please check it Allow per-session cookies (not stored) should be checked as enabled. If it is
    not, please check it.
    Click OK to Exit

If you are using Netscape
    Open the Edit menu
    Choose Preferences
    Under the Privacy & Security category, click Cookies. (If no subcategories are visible, double-
    click the category to expand the list.)
    Choose Enable cookies for the originating web site only
    Click OK to Exit

If you are using AOL
    Type keyword Preferences
    Click Internet Properties
    Click Security Tab
    Click Custom Level
    Scroll Down to Cookies
    Allow cookies that are stored on your computer should be checked as enabled. If it is not,
    please check it.
    Allow per-session cookies (not stored) should be checked as enabled. If it is not, please
    check it.
    Click OK to Exit

    If you are using third party cookies blocker software refer to the manual supplied by the third
    party software.

BUYER'S GUIDE

How do I cancel my order?
If you decide to cancel your order before it has been shipped, simply e-mail and inform us of the details such as the order number and the name on the order. Note that we process orders fairly quickly after they have been received; sometimes within minutes.

PRIVACY AND SECURITY

Is this a secure site?
Yes. Any Credit / Debit Card or any other bank and personal information entered is encrypted and submitted through a secure connection.

Do you sell or trade my personal information?
No. Privacy is a very serious matter for MacaActive.com. It is true that in order to process your order, we must know basic contact information such as your full name, address, e-mail address and method of payment. All required information is kept internally and is never shared with third parties.

Will I receive junk e-mail if I give you my e-mail address?
No, but there will be a weekly informational e-mail flyer sent to you from us. If you do not want to RECEIVEny future e-mails simply click on the unsubscribe link at the bottom of the first e-mail flyer you RECEIVEnd you will be automatically removed from these weekly e-mails.

GENERAL INFORMATION

What is your Company Information?

    Company:   KOECH CORP 6109 Crystal View Dr, Orlando FL, 32819, USA.
    Phone/Fax:  407 412-9339
    e-mail:  info@macaactive.com
    Merchant Outlet:  7839 Sugar Bend Dr. Orlando FL, 32819, USA.

Customer Support

MacaActive, Balancing hormones for a Healthy Life!

MacaActive is extremely effective at balancing hormonal levels, leading to better overall health. By overcoming hormonal imbalance, MacaActive increases fertility and improves sexual function, energy, vitality and much more. These amazing benefits are being confirmed today by doctors and researchers. Be healthier, make the best choice for overcoming hormonal imbalance.

MacaActive, 100% Satisfaction Guarantee!

We know MacaActive is so effective that we offer you 100% satisfaction guarantee. You will have excellent results within days! That�s why MacaActive comes with a Risk-Free, 100% Money-Back Guarantee!

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