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RECEIVE
CUSTOMER SUPPORT |
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Feel free to contact us whenever you want, to answer any additional questions you could have. |
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CUSTOMER SUPPORT - FAQ |
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Thanks to MacaActive, lots of men and women have won the fight against hormonal imbalance and all the health disorders related to it! Daily, more and more clients tell us about their gratitude!.
Below, read about any questions you may have.
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ABOUT BILLING |
What payment options do you accept?
What will be the charge name on my credit card statement? |
ABOUT SHIPPING |
Do you ship orders outside of the United States?
Do you ship to military address or P.O. Boxes?
How long will it take for my order to arrive?
Where are the order dispatched from? |
ORDER STATUS AND TRACKING |
I never got the confirmation e-mail.
Can I track my order?
My USPS tracking number is wrong. What can I do now?
My order never arrived. What should I do?
I received my order, but there has been a mistake in the quantity of bottles. What happens now? |
RETURNS |
What type of returning policy do you have? |
CHECKOUT PROBLEMS AND COOKIES |
My shopping cart appears empty even though I added items to it. What is wrong?
What are cookies?
How do I enable cookies in my browser? If you are using Microsoft IE 6
If you are using Microsoft Internet Explorer 5
If you are using Netscape
If you are using AOL |
BUYER'S GUIDE |
How do I cancel my order? |
PRIVACY AND SECURITY |
Is this a secure site?
Do you sell or trade my personal information?
Will I receive junk e-mail if I give you my e-mail address? |
GENERAL INFORMATION |
What is your Company Information? |
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ABOUT BILLING |
What payment options do you accept?
We accept all major credit and debit cards such as Visa, Master Card, Diners, Visa Debit, Visa Electron, Master Card Debit and American Express. For national orders (USA) we also accept checks and money orders. These have to be denominated in U.S Dollars, drawn on a U.S bank and with a printed nine-digit bank routing number.
What will be the charge name on my credit card statement?
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ABOUT SHIPPING |
Do you ship orders outside of the United States?
Yes, we ship to over 60 countries worldwide. Full list of countries we ship to will appear when you check out along with all the shipping options and costs.
Although most countries have no restrictions when receiving dietary supplements from abroad, please be aware of your Country�s regulations or laws in regards to receiving dietary supplements.
International orders may be subject to import taxes, customs duties, and/or fees levied by the destination country; these charges will be covered by the recipient. These additional fees are not collected nor controlled by us and we cannot predict what they may be so the recipient should contact their local customs office for further information.
Unclaimed items or items with unpaid import duties will be returned to us. Once we receive them, customers will be refunded the total amount of the order minus the shipping, handling, and any other outside charges we have incurred for this shipment.
Do you ship to military address or P.O. Boxes?
Yes. We work with USPS (United States Postal Service) which accepts those shipping options.
How long will it take for my order to arrive?
Shipments take from 3 to 5 business days, while international shipments take around 4 to 7 business days to arrive.
Where are the order dispatched from?
Orders will be dispatched from our offices in Orlando Florida, by USPS. Delivery will take from 3 - 4 business days for domestic orders and from 5 - 15 business days for international orders. |
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ORDER STATUS AND TRACKING |
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RETURNS |
What type of returning policy do you have?
We know MacaActive is so effective that we offer a 100% satisfaction refund policy. If you are not completely satisfied with our product, you can take advantage of this refund policy. Please keep in mind our refund policy is subject to the following guidelines:
• Send back all unused bottles with the order number clearly marked on the outside of the
package.
• All unused bottles and the original shipping price will be refunded. Up to one (1) used bottle
will also be refunded.
• Returns must be made within 60 days of purchase for the refund to remain valid.
• The customer is responsible for all return shipping charges.
We will issue the refund to the original payment method used within 5 business days of receiving the returned package. Address for returning bottles:
KOECH CORP
For more information, please email us at |
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CHECKOUT PROBLEMS AND COOKIES |
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BUYER'S GUIDE |
How do I cancel my order?
If you decide to cancel your order before it has been shipped, simply e-mail and inform us of the details such as the order number and the name on the order. Note that we process orders fairly quickly after they have been received; sometimes within minutes. |
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PRIVACY AND SECURITY |
Is this a secure site?
Yes. Any Credit / Debit Card or any other bank and personal information entered is encrypted and submitted through a secure connection.
Do you sell or trade my personal information?
No. Privacy is a very serious matter for MacaActive.com. It is true that in order to process your order, we must know basic contact information such as your full name, address, e-mail address and method of payment. All required information is kept internally and is never shared with third parties.
Will I receive junk e-mail if I give you my e-mail address?
No, but there will be a weekly informational e-mail flyer sent to you from us. If you do not want to receive any future e-mails simply click on the unsubscribe link at the bottom of the first e-mail flyer you receive and you will be automatically removed from these weekly e-mails. |
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GENERAL INFORMATION |
What is your Company Information?
Company:
Phone/Fax:
e-mail:
Distributor: |
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MacaActive, Balancing hormones for a Healthy Life!MacaActive has shown to be very effective at balancing hormonal levels, leading to better overall health. By overcoming hormonal imbalance, MacaActive increases fertility and improves sexual function, energy, vitality and much more. These amazing benefits are being confirmed today by doctors and researchers. Be healthier, make the best choice for overcoming hormonal imbalance. |
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GET 100% SATISFACTION GUARANTEED OR YOU MONEY BACK! We offer you a 100% satisfaction guarantee. If you are not satisfied with the results, contact our customer service department and we�ll refund your money with no question asked. |
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